I've just spent way too long trying to upgrade VMWare Player on my laptop. The issue was that, when I tried to uninstall the incumbent version, I was presented with an unhelpful blank grey dialogue box... Notice the lack of, well, anything.
The box didn't go away , even after a couple of hours waiting - left it because I was wondering if something was being unpacked in the background. This kind of information is frustratingly difficult for me to get at on a windows machine... Eventually, I had to use Task Manager to kill it. I went through a few iterations of this trying out a few different ways of uninstalling or running the newer installer (even setting different default browsers since the contents of the box turned out to be HTML and I thought it might be a compatibility issue - but computer says "no").
I looked around for solutions & came across the following, which worked for me:
http://superuser.com/questions/245424/vmware-workstation-install-problem
The most pertinent advice was:
- To uninstall any old version, go to C:\Windows\Installer
- Add the "Authors" column and sort by it
- One of the .msi files with have a "VMware" author
- Double-click it and follow through with the uninstall steps
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